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Our Privacy Policy – What You Need to Know

When you open an account with pachinko machine and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information is protected by clear, straightforward privacy rules.

Data collected when you registerHow deposits and withdrawals are handledYour rights to access and update information
pachinko machine Our Privacy Policy – What You Need to Know
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Open our live chat from 09:00–22:00 Jakarta time every day to ask about your data, request corrections, or report privacy concerns. Response time is typically under 5 minutes during business hours.
Email Privacy Requests Send privacy questions or data access requests to [email protected]. We respond within 48 business hours with information about what data we hold on your account.
Account Settings Update your contact details, email and phone number directly in your account settings under Profile. Changes take effect immediately and are logged for security.
SECURITY AND TRUST

How We Protect You

Payment Data Protection

DANA, OVO, GoPay and QRIS transactions are tokenised—we never store raw card or bank details. Each deposit is verified against your registered identity before funds arrive in your wallet.

Account Access & Verification

Your account login requires your email and password. If you attempt to change your registered payment method, we send a confirmation link to your email and require you to verify your phone number via SMS.

Cookie & Tracking Use

We use cookies to keep you logged in, remember your language preference and track activity to detect fraud. You can manage cookies in your browser settings; disabling them may limit functionality.

Data Retention & Deletion

Active account data is retained while you play. After account closure, we keep transaction records for compliance purposes but remove personal identifiers within 90 days where law permits.

Third-Party Access

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS operators) to verify deposits and prevent fraud. We do not share data with advertisers or data brokers.

Your Data Rights

You can request a copy of all data we hold on you, correct inaccuracies, or ask us to stop processing your information where local law permits. Submit requests via live chat or email [email protected].

Privacy Policy FAQ

We collect your full name, email, phone number, date of birth and address. When you deposit via DANA, OVO, GoPay or QRIS, we also record your payment method and transaction history. This information is used to verify your identity, process withdrawals and comply with fraud-prevention rules.

We retain transaction records and account history for compliance purposes for up to two years after closure, where local law requires it. Personal identifiers like your name and address are removed within 90 days unless a dispute or investigation is pending.

Yes. Contact our support team via live chat (09:00–22:00 Jakarta time, seven days a week) or email [email protected] with your request. We respond within 48 business hours and provide a downloadable file of your account data or process deletion where local law permits.

Yes. We use tokenisation—payment details are never stored on our servers. Each deposit is verified against your registered identity and encrypted during transmission. Your bank or payment app handles the actual transfer; we only see a confirmation token.

Only you and authorised pachinko machine staff (via secure admin access) can view your account data. We share minimal information with DANA, OVO, GoPay and QRIS operators only to verify deposits and prevent fraud. We never sell data to advertisers or third parties.

We monitor login locations, deposit patterns and withdrawal requests for unusual activity. If we detect a suspicious action, we send you an email alert and may ask you to verify your identity via SMS before processing the request. You can contact support if you suspect unauthorised access.

You can disable cookies in your browser settings, but this may prevent features like staying logged in or language preference from working. We use cookies to detect fraud and provide a smooth experience. Update your email and payment details in your account settings at any time.